Privacy Policy

Last Updated: 11-08-2026

Welcome to the Medi Star Hospitals (Unit of V Care Hospitals) mobile application and website (collectively, the “Platform”).
These Terms & Conditions (“Terms”) govern your access to and use of the Platform, including the services, features, content and functionality made available through it.
By accessing, registering on, or using the Platform, you acknowledge that you have read, understood and agreed to these Terms and our Privacy Policy. If you do not agree with these Terms, please do not use the Platform.

1. Privacy
Your use of the Platform is also governed by our Privacy Policy, which explains how we collect, use, store, disclose and protect your personal and health-related information.
Please read the Privacy Policy carefully before using the Platform.

2. Data Security
The Hospital and its technology service providers will implement reasonable technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, loss or destruction.
However, no electronic transmission or storage system can be guaranteed to be completely secure.
You acknowledge that you use the Platform at your own risk and should take reasonable steps to protect your account and device.

2. Availability of the Platform
We may modify, suspend or discontinue any part of the Platform from time to time for maintenance, security, technical, operational or other reasons.
We do not guarantee that the Platform will always be available, uninterrupted, error-free or compatible with every device or operating system.

3. Accuracy of Information
We make reasonable efforts to keep information on the Platform accurate and current.
However, information such as doctor availability, appointment slots, service prices, operating hours and other operational information may change.
The Hospital reserves the right to correct errors or update information at any time.

4. Limitation of Liability
To the maximum extent permitted by applicable law, the Hospital and its technology service providers shall not be liable for indirect, incidental, special, consequential or punitive losses arising from your use of or inability to use the Platform.
Nothing in these Terms shall exclude or limit liability that cannot legally be excluded or limited under applicable law.

5. Indemnification
To the extent permitted by law, you agree to indemnify and hold harmless the Hospital and its authorised service providers from claims, losses, liabilities and expenses arising from:

● Your misuse of the Platform;
● Your violation of these Terms;
● Your violation of applicable law; or
● Your unauthorised use of another person’s account or information.

6. Account Deletion
If the Platform allows you to create an account, you may request deletion of your account through the account deletion functionality available within the Platform or by contacting us using the details provided below.
Upon receiving a valid deletion request, we will process the request in accordance with applicable law and our data retention obligations.
Certain information may need to be retained where required or permitted by law, including information necessary for legal, regulatory, accounting, security, fraud prevention or legitimate healthcare record-keeping purposes.

7. Changes to These Terms
We may update these Terms from time to time.
The updated Terms will be made available through the Platform or website. Your continued use of the Platform after the updated Terms become effective constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

8. Governing Law and Jurisdiction
These Terms shall be governed by the laws of India.
Subject to applicable law, courts having jurisdiction over Hyderabad, Telangana, India shall have jurisdiction over disputes arising from these Terms or your use of the Platform.

9. Contact Us
For questions, complaints, requests or concerns relating to the Platform or these Terms, please contact:

Medi Star Hospitals (Unit of V Care Hospitals)
Address: Murthy Mansion, Hmda Maitrivanam, H.No;8-3-214/2, Ameerpet, Hyderabad, Telangana 500038.
Email: info@medistarhospitals.in
Phone: 09248112284

By using the Platform, you acknowledge that you have read and accepted these Terms & Conditions and the Privacy Policy.